Need a Repair, Tuning, or Spare Parts for Your FLYSURFER Kite?

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Your local FLYSURFER dealer is the fastest and most cost-effective option for service. They can assist you directly and help you save on shipping and customs fees.

If you need additional assistance, our FLYSURFER Service Team is available via phone or email.

 

Service order process

Here’s how FLYSURFER service orders are handled:

1. Receipt Confirmation
   Once we receive your product, you’ll get an email confirming that your goods have arrived.

2. Inspection & Quote
   After a detailed inspection, we’ll send you a service quote that includes the total cost and payment terms.

3. Approval & Payment
   Once we receive your payment (required in advance), we’ll schedule your repair immediately.

4. Repair & Shipping
   As soon as your equipment is repaired, it will be shipped via UPS within 1–2 business days.

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Important Information for Shipments from Non-EU Countries

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• A €70 import and handling fee applies to all shipments from outside the EU.
  (This fee is added to the regular repair and service costs.)

• Please note that additional import duties may be charged when the repaired item is re-imported to your country. Unfortunately, we have no control over these charges.

 

Warranty Exception:
In warranty cases, FLYSURFER will cover all related costs, including shipping and fees.